Client communication
Helpful, clear responses across phone and in person interactions.
Customer Service
Lais
Hernandez
Customer Service & Operations Professional
I bring patience, clear communication, and practical problem solving to every customer interaction. My background spans front desk support, client intake, technical assistance, and efficient day to day operations.
Based in MiamiOpen to opportunities
Problem solving
Calmly working through requests and finding the right next step.
Operations support
Keeping schedules, records, and daily tasks moving.
Process improvement
Using technology to make support more efficient.
My resume
A closer look
at my experience
Review my background and the work I have done across service, operations, technology, and client facing roles.
Open the full PDFCurrent PDF: IP Prosecution Project Assistant II edition.
LET'S CONNECT
Get in touchLet’s work together.
I’m open to conversations about roles where I can contribute and grow.