Customer Service

Lais
Hernandez

Customer Service & Operations Professional

I bring patience, clear communication, and practical problem solving to every customer interaction. My background spans front desk support, client intake, technical assistance, and efficient day to day operations.

Based in Miami
Open to opportunities

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Client communication

Helpful, clear responses across phone and in person interactions.

Problem solving

Calmly working through requests and finding the right next step.

Operations support

Keeping schedules, records, and daily tasks moving.

Process improvement

Using technology to make support more efficient.

A little more about me

People first. Details always.

I enjoy helping people feel heard while keeping the work behind the scenes organized. From answering questions and coordinating requests to improving support workflows, I focus on service that is both warm and dependable.

✉Email[email protected]☎Phone(786) 874-0036

70%reduction in support tickets from chat and voice automation

500+volunteer hours supporting hospital operations

English & Spanishfluent communication

My resume